Returns & Exchanges

We offer a 30-day satisfaction guarantee, allowing you to return or exchange your Raycon products for a full refund if you are not completely satisfied with your audio experience. All returned items must be in their original packaging and include all accessories to be eligible for processing.

1

Initiate Your Return

Visit our online returns portal and enter your order number and shipping zip code to start the request process.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email.

3

Pack Your Device

Securely place your Raycon earbuds or headphones, along with the charging case and cables, into the original box or a sturdy mailing package.

4

Drop Off and Refund

Drop off your package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing