Frequently Asked Questions

Everything you need to know about your Raycon audio experience.

How long does shipping take for my Raycon order?

Standard shipping within the United States typically takes 3-5 business days. International shipping times vary by location, generally ranging from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return your products within 30 days of delivery for a full refund.

Are Raycon earbuds waterproof?

Most Raycon earbuds feature an IPX67 water resistance rating, meaning they are protected against sweat and rain, making them perfect for workouts and outdoor use.

Do my Raycon products come with a warranty?

Yes, all Raycon products include a one-year limited manufacturer's warranty that covers any defects in materials or workmanship from the date of purchase.

How do I pair my earbuds to my device?

Simply remove the earbuds from the charging capsule to enter pairing mode. Open the Bluetooth settings on your device and select your Raycon model to connect instantly.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Affirm and Klarna.